At Wordtune, we strive to deliver high-quality content and services that meet your expectations. However, we understand that sometimes issues may arise. This Refund Policy outlines our approach to handling refund requests.
1. Refund Eligibility
Refunds may be requested under the following circumstances:
- Service Not Rendered: If we have not delivered the agreed-upon content or services as per the terms of your order.
- Content Quality Issues: If the delivered content does not meet the quality standards specified in your agreement or order and cannot be resolved through revisions.
2. Request Process
To request a refund, please follow these steps:
- Contact Us: Email us at info@wordtune.us with your refund request. Please include your order details, the reason for the request, and any supporting information.
- Review: We will review your request and determine if it meets the criteria for a refund. We may contact you for additional information if needed.
- Resolution: If your request is approved, we will process the refund according to the payment method used. Refunds will be issued within a reasonable time frame after approval.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of Mind: If you simply change your mind or no longer require the content or services after the work has begun or been completed.
- Client-Requested Changes: If the request for a refund is due to changes or revisions requested by you that are outside the scope of the original agreement.
- Late Submission: If the content is delivered on time as per the agreement but does not meet expectations due to delays on your end.
4. Revisions Policy
We offer revisions to ensure the content meets your expectations. If you are dissatisfied with the initial delivery, please provide detailed feedback, and we will make reasonable revisions at no additional cost.
5. Contact Us
For any questions or concerns regarding this Refund Policy or to request a refund, please contact us at:
- Email: info@wordtune.us
Thank you for your understanding and cooperation. We are committed to providing you with the best possible service and ensuring your satisfaction with our content.
